I do not normally accept returns, exchanges, or cancellations BUT please contact me if your items arrived damaged or there are problems with your order. All sales are final. Orders can be cancelled within 24 hours and will be charged with a $10 restocking fee.
I am not responsible for USPS or UPS mail delays. I will provide the tracking number so that you are able to track and locate your package as it is tracking. Covid and weather have caused some major delays so this does happen from time to time. USPS will not open a case about a missing 1st class package until it’s missing for 30 days and a Priority Package for 7 days.
I am sorry for the inconvenience from Damage. I package everything with the utmost care and attention. I never wish for a package to arrive damaged..if it does here’s what to do: Please immediately provide photos of the damaged item and the damaged package, as well as the packaging and any damage to the box. The more detailed photos the better.Contact me and send these photos. The shipping companies require that the damaged item with all its packaging is kept for 30 days AFTER the claim is filed. I please ask that you do this if I have to file a claim. You as the customer are also welcome to file the claim with USPS. All orders are insured, if you have the tracking info you can initiate the claim. You may be required to bring the item and all of the packaging to the Post Office for inspection before they accept the claim.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Please contact us, you will hear from us within 24-48 hours Monday-Friday.