FAQs
Here are some of the top questions that I get asked. If you don’t find the answer to your question here, please contact me.
Store Items + Ordering Questions
What's the best way to be alerted to new items?
I share news about my store, including newly added items, through my newsletter and through my Instagram account. The best way to be alerted to new items being added is by signing up for my newsletter.
How do the live sessions work?
I do a 'drop' of new products most Thursday's at 3pm ET. These products will be featured in my Fresh Fab Finds collection.
I also sometimes showcase the latest items through a live event. If you want first dibs at the latest offerings, I recommend signing up for my email newsletter.
Do you have a physical shop?
In addition to my website, I've partnered with a few special locations where my vintage finds can be purchased. Here are two popular shops where I have a booth:
Virginia Beach Antique Mall
- 3900 Bonney Rd, Virginia Beach, VA
- Typical Hours:
Mon - Fri: 10am - 6pm
Sat: 10am - 5pm
Sun: Noon - 5pm - Google Map
Mrs. Pinkadot
- 1914 Granby St, Norfolk, VA
- Typical hours:
Wed - Sat: 11 am - 5pm
Sun: Noon - 5pm - Google Map
Do you show items on your site that are also available to see in one of your booths?
Yes! Most of the items shown on my site are also on display in one of my booths. This leads to a problem on rare occasions: An item could be sold in a booth (physical location) before I can remove it from the website. We try hard not to let that happen by getting reports from the locations of items sold. If it does happen, however, you will of course receive an email and your purchase will be fully refunded.
If I'm looking for something in particular but don't see it on this site, can you still help me find it?
Absolutely! I maintain a special 'Wishlist' that I refer to whenever I do my treasure hunting. Please contact me with your special wish and I'll either link you to something similar on my site or add your item to my wishlist.
Shipping Questions
Where do you ship?
I ship globally! If you encounter any issues when entering your shipping address, please let me know.
Can I change my order after placing it?
Since I process orders as quickly as possible, I don't allow for cancellations. Please refer to my refund policy for more information.
Can I track my shipment?
You will receive a shopping confirmation once your order has shipped, and most of those will include a tracking number. Also, if you have the Shop App, you can receive shipping notifications and updates there as well.
Do you offer local pick up options?
I don't currently offer local pickup. If you have a special delivery need, please let me know before your order.
What if I receive a damaged item or the wrong item?
Your business is important to me and I do the best to ensure that your order arrives without damages. Accidents can happen, however, so if you notice something wrong about your order, please refer to my refund policy as quickly as possible.
Customer Support Questions
What is the best way to contact you with a question?
You can contact me online or send an email to laura@thehouseofhanbury.com. I try to respond the same day, but please allow up to 2 business days for a response.
What if I receive a damaged item or the wrong item?
Your business is important to me and I do the best to ensure that your order arrives without damages. Accidents can happen, however, so if you notice something wrong about your order, please refer to my refund policy as quickly as possible.
Do you have any tips for maintaining my special item?
This is a great question. The answer will be specific to the type of product you purchased. For example, I recommend hand-washing glass pieces to save their integrity.
If you have a care question about any specific product, please let me know.